How to Fix App Loading Issues in SalesHub™

Introduction

App loading problems can prevent you from accessing SalesHub™ or viewing your content properly. Most issues can be resolved quickly with a few simple steps.

Understanding the Issue

Loading problems typically appear as blank screens, error messages when loading tours, endless loading spinners, broken interfaces, or previously working features suddenly stopping. These issues usually occur when your browser stores outdated versions of the website in its cache.

Step-by-Step Resolution

1. Clear Your Browser Data
   • Press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac)
   • Select "Cached images and files" and "Cookies and site data"
   • Set time range to "All time" for a complete reset
   • Click "Clear Data" or equivalent button (wording varies by browser)
   • Close your browser completely (all windows, not just tabs)
   • Restart your browser and try accessing SalesHub™ again
2. Try Private/Incognito Mode
   • Open a new private or incognito window:
     • Chrome: Click three dots > New Incognito Window
     • Firefox: Click hamburger menu > New Private Window
     • Edge: Click three dots > New InPrivate Window
   • Navigate to TrueTour.app and log in as usual
   • If the app loads correctly, this confirms cached data is causing the issue
3. Browser-Specific Solutions
   • Google Chrome
     • Click three dots > Settings > Privacy and security
     • Select "Clear browsing data"
     • Choose "All time" > Check "Cookies and site data" and "Cached images and files"
     • Click "Clear data"
   • Mozilla Firefox
     • Click hamburger menu > Settings > Privacy & Security
     • Scroll to "Cookies and Site Data" > Click "Clear Data"
     • Select both options > Click "Clear"
   • Microsoft Edge
     • Click three dots > Settings > Privacy, search, and services
     • Under "Clear browsing data" > Click "Choose what to clear"
     • Select "Cookies and other site data" and "Cached images and files"
     • Click "Clear now"
   • Safari (Mac)
     • Click Safari in top menu > Preferences > Privacy tab
     • Click "Manage Website Data" > "Remove All"
     • Select Safari > "Clear History" > "all history" > "Clear History"
   • IOS, Android, Windows Phone, Opera
     • Link to Instructions

Troubleshooting

If clearing browser data doesn't resolve the issue:

• Update your browser to the latest version
• Temporarily disable browser extensions or add-ons
• Try accessing the platform in a different browser
• Check your internet connection speed and stability
• Verify your device meets the minimum requirements for running 360° tours

Next Steps

If you've tried all steps and still experience issues, prepare to contact support with:

• Specific error messages you're receiving
• Device and browser information
• Steps you've already taken to troubleshoot

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Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.