Introduction
After your purchase, you'll work with a dedicated team through three structured project phases to get your immersive content created and live on SalesHub™.
Your Dedicated Team
Customer Success Manager (CSM)
Your primary point of contact throughout your entire journey with Visiting Media.
- Guides you from onboarding through content distribution
- Focuses on driving long-term value and ROI
- Serves as your advocate within Visiting Media
Project Manager (PM)
Coordinates all aspects of your photoshoot planning and execution.
- Manages resource management and timeline success
- Oversees the PM team that supports the immersive content shoot
- Acts as liaison between creative and account teams
Account Manager (AM)
Manages ongoing services and long-term account growth.
- Oversees new features, expanding your account, and aligning with long-term goals
- Handles upsells, cross-sells, and renewals
- Partners with you on strategic planning
Executive Sponsor (ES)
Provides strategic oversight and advocacy at the highest level.
- Ensures your project receives the necessary resources
- Facilitates escalations when needed
- Reviews account health at strategic intervals
Project Timeline Overview
Phase 1: Getting Started (Day 1-15)
Activities:
- Account provisioning and setup
- Welcome call with your CSM
- Software activation and user access
Timeline: Approximately 2 weeks from purchase
Phase 2: Aligning on Project Plan (Day 15-45)
Activities:
- Define shoot dates
- Build out a photoshoot plan
- Finalize Master Shot List (MSL)
- Add event passes
- Finalize travel with the team
Timeline: 30 days for planning and coordination
Phase 3: Continued Success (Day 45+)
Activities:
- Schedule ongoing check-ins
- Monitor platform usage
- Receive tickets with your CSM
Timeline: Ongoing relationship management
Immersive Content Shoot Timeline
Day 30: Software Goes Live
Your SalesHub™ platform access is activated and ready for use.
Phase 1: Planning (Day 1-15)
- Plan shoot dates
- Build out the photoshoot scope
- Develop comprehensive shot list
Phase 2: Capture/Editing/Delivering (Day 15-45)
- Execute photoshoot on-site
- Professional editing and post-production
- Final review and revisions
- Content delivery and integration
Day 45: Immersive Assets Go Live
Your completed immersive content is integrated into SalesHub™ and ready to share with prospects.
What to Expect at Each Phase
Getting Started Phase
- Quick platform access within 2 weeks
- Initial training and orientation
- Team introductions and role clarification
Planning Phase
- Detailed photoshoot coordination
- Master Shot List development
- Travel and logistics finalization
- Timeline confirmation
Execution Phase
- Professional on-site photography
- Content editing and quality review
- Platform integration and testing
- Final delivery and training
Success Phase
- Regular check-ins with your CSM
- Ongoing support and optimization
- Feature updates and enhancement opportunities
Next Steps
After completing your initial setup, your CSM will schedule your first planning call to begin Phase 2. Keep an eye out for calendar invitations and welcome emails from your dedicated team.
Need additional help? Submit a support ticket through our Support Request Form, and our team will assist you promptly.