Introduction
When multiple Matterport 3D tours are embedded on the same webpage, you may see the error "Oops, your browser can't show 3D right now." This happens because browsers have difficulty handling multiple 3D environments simultaneously.
Understanding the Problem
The loading issue occurs when:
- Multiple Matterport tours are active on one page
- Browser resources become overwhelmed with 3D content
- Server request limitations are exceeded
- Too many tours attempt to load at the same time
Step-by-Step Solutions
Solution 1: Limit Active Players
- Reduce the number of tours displayed on each page to 5 or fewer
- Split content across multiple pages if you need to showcase more tours
- Test your specific setup to determine your website's optimal capacity
Solution 2: Use Thumbnail Images
- Replace inactive tours with static thumbnail images
- Configure tours to activate only when users click the thumbnail
- Implement click-to-play functionality to control when 3D content loads
Solution 3: Enable Load-on-Demand
- Set up lazy loading for Matterport embeds
- Use action buttons that trigger tour loading when clicked
- Configure tours to load sequentially rather than simultaneously
Next Steps
After implementing these solutions, test your website across different devices and browsers to ensure optimal performance.
Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.