How to Reset Your SalesHub™ Password

Introduction

Forgetting your password happens to everyone. Fortunately, resetting your SalesHub™ password is a straightforward process that takes just a few minutes.

Reset Process Overview

SalesHub™ uses a secure email-based password reset system. When you request a password reset, the system sends a special link to your registered email address. This link allows you to create a new password while maintaining the security of your account.

Step-by-Step Password Reset Instructions

1. Access the Sign-in Page
   • Navigate to the SalesHub™ sign-in page at https://truetour.app/signin
   • Select the Log In option
2. Enter Your Email
   • Enter the email address associated with your SalesHub™ account
   • Click the Continue button to proceed
3. Select Forgot Password
   • On the password entry page, look for the Forgot Password option
   • Select this option
   • Click Continue to proceed with the password reset request
4. Confirm Your Request
   • Review the information on the confirmation screen
   • Click Continue one final time to submit your password reset request
5. Check Your Email
   • A password reset email will be sent from [e-mail]
   • Open your email inbox and look for this message
   • If you don't see it in your primary inbox, check your spam, junk, or promotions folders
   • The email typically arrives within a few minutes, but may occasionally take longer
6. Complete the Reset Process
   • Open the password reset email
   • Click the secure link provided in the email
   • Follow the on-screen instructions to create a new password
   • Ensure your new password meets the security requirements

Tips for Creating a Secure Password

• Use a minimum of 8 characters
• Include a mix of uppercase and lowercase letters
• Add numbers and special characters
• Avoid using easily guessable information (like birthdays or names)
• Don't reuse passwords from other accounts

Troubleshooting Common Issues

• No Reset Email Received
  • Verify you entered the correct email address
  • Check all email folders, including spam and junk
  • Allow up to 15 minutes for delivery
  • Try the reset process again if necessary
  • Lastly, it could be that your email is filtering out the invitation. In that case, you may have to reach out to your IT team for further assistance.
• Wrong Email Address
  • If you no longer have access to the email address associated with your account
  • Contact our friendly Support team
  • They can update your email address or help you regain access
• Reset Link Expired
  • Password reset links typically expire after 24 hours for security purposes
  • If your link has expired, simply restart the password reset process
  • Complete all steps within 24 hours

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Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.