Introduction
Forgetting your password happens to everyone. Fortunately, resetting your SalesHub™ password is a straightforward process that takes just a few minutes. This article provides step-by-step instructions for regaining access to your account quickly and securely.
Reset Process Overview
SalesHub™ uses a secure email-based password reset system. When you request a password reset, the system sends a special link to your registered email address. This link allows you to create a new password while maintaining the security of your account.
Step-by-Step Password Reset Instructions
Follow these simple steps to reset your SalesHub™ password:
1. Access the Sign-in Page
- Navigate to the SalesHub™ sign-in page
- Select the Log In option
2. Enter Your Email
- Enter the email address associated with your SalesHub™ account
- Click the Continue button to proceed
3. Select Forgot Password
- On the password entry page, look for the Forgot Password option
- Select this option
- Click Continue to proceed with the password reset request
4. Confirm Your Request
- Review the information on the confirmation screen
- Click Continue one final time to submit your password reset request
5. Check Your Email
- A password reset email will be sent from info@truetour.app
- Open your email inbox and look for this message
- If you don't see it in your primary inbox, check your spam, junk, or promotions folders
- The email typically arrives within a few minutes, but may occasionally take longer
6. Complete the Reset Process
- Open the password reset email
- Click the secure link provided in the email
- Follow the on-screen instructions to create a new password
- Ensure your new password meets the security requirements
Tips for Creating a Secure Password
When setting your new password, consider these security best practices:
- Use a minimum of 8 characters
- Include a mix of uppercase and lowercase letters
- Add numbers and special characters
- Avoid using easily guessable information (like birthdays or names)
- Don't reuse passwords from other accounts
Troubleshooting Common Issues
No Reset Email Received
If you don't receive the password reset email:
- Verify you entered the correct email address
- Check all email folders, including spam and junk
- Allow up to 15 minutes for delivery
- Try the reset process again if necessary
Wrong Email Address
If you no longer have access to the email address associated with your account:
- Contact your organization's SalesHub™ administrator
- They can update your email address or help you regain access
Reset Link Expired
Password reset links typically expire after 24 hours for security purposes:
- If your link has expired, simply restart the password reset process
- Complete all steps within 24 hours
For additional support, please contact our support team.