Introduction
At Visiting Media, we want to ensure you have everything you need to make the most of SalesHub™. Whether you have questions about best practices, need troubleshooting assistance, or require additional resources, we're here to help. This article outlines the best ways to get support based on your specific needs and situation.
Support Options
1. Contact Our Support Team
If you need immediate assistance with technical issues, access problems, or general questions, our dedicated support team is ready to help:
- Email Support – Send your inquiries to Support@visitingmedia.com for detailed assistance
- Response Time – Our team typically responds within 1-2 business days
- Hours of Operation – Monday through Friday, 9:00 AM to 5:00 PM Pacific Time
Our support team is best equipped to help with:
- Troubleshooting technical issues
- Account access problems
- Basic how-to questions
- Platform functionality inquiries
- Password resets and account management
When contacting support, please include:
- Your full name and company name
- A clear description of the issue you're experiencing
- Screenshots or recordings of any error messages (if applicable)
- Steps you've already taken to resolve the issue
2. Your Dedicated Account Manager
Assigned Account Manager, they are your best point of contact for:
- Strategic guidance on using SalesHub™ to meet your specific business goals
- Training and best practices tailored to your organization's needs
- Feature recommendations based on your unique requirements
- Assistance with advanced platform capabilities
- Questions about contract terms, renewals, and upgrades
Your Account Manager serves as your strategic partner and can provide personalized advice to help you maximize your investment in SalesHub™.