Introduction
SalesHub currently does not support SMS sharing to international phone numbers through our built-in share feature due to provider restrictions. However, there are effective workarounds to share your experiences and visual content with international clients using SalesHub's other sharing methods.
SalesHub's Four Sharing Methods
SalesHub provides four built-in methods for sharing experiences with clients:
- Email sharing - Send experience links directly via email
- SMS sharing - Send experience links via text message (domestic only)
- URL sharing - Copy and paste experience links
- QR code sharing - Generate QR codes for easy mobile access
Current SMS Limitations
The SMS sharing feature is currently limited to US and Canadian phone numbers only. When you attempt to send your visual experiences, 360° content, or other SalesHub materials via SMS to international numbers through our share feature, the message will not be delivered. This limitation exists because our SMS provider does not support international number delivery.
Workaround Options
Option 1: Use Email Sharing Instead
- Click the "Share" button on your SalesHub experience
- Select "Email" from the four sharing options
- Enter your international client's email address
- Add a personalized message describing the visual content
- Click "Send" to deliver the experience link via email
Option 2: Use URL Sharing for Manual SMS
- Open your SalesHub experience and click the "Share" button
- Select "Copy Link" (URL sharing option)
- Open your phone's messaging app or preferred SMS platform
- Paste the copied link into your message
- Add any personal message context about the experience
- Send the SMS through your regular messaging service
Option 3: Generate QR Code for Easy Access
- Click the "Share" button on your experience
- Save or screenshot the generated QR code
- Share the QR code image with your international client via:
- Email attachment
- Messaging apps (WhatsApp, Telegram, etc.)
- Any other preferred communication method
Best Practices for International Client Sharing
Use Email as Primary Method: Email sharing is the most reliable method for international clients and provides full functionality within SalesHub's platform.
QR Codes for Mobile-First Clients: QR codes are ideal for international clients who prefer mobile access to experiences and visual content.
Include Context: When sharing experience links manually, always include a brief explanation of what the visual content contains and why you're sharing it.
Consider Time Zones: When sharing content internationally, be mindful of time zones to ensure your message arrives at an appropriate time.
Next Steps
Choose from SalesHub's three available sharing methods (email, URL, or QR code) that work best for your international clients' preferences and communication habits. Email sharing typically provides the most reliable delivery and integrated experience for international recipients.
Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.