How to Update Property/Relationship Contacts

This article explains how customers of Visiting Media can request updates to property or relationship contacts in the system.

 

Solution

To update property or relationship contacts, please follow these steps:

1. Click on the support portal link below: Submit a Support Ticket
2. In the "How can we Help You" dropdown, select the option that says "Improving Outcomes or Making Updates (Customer Success)"

 

Additional Information

• Please include your account name in the request
• Specify which contacts need to be updated (property contacts, relationship contacts, or both)
• Provide complete information for the new contacts, including:
  • Full name
  • Job title/position
  • Email address
  • Phone number
  • Mailing address (if applicable)
• If removing contacts, clearly indicate which contacts should be removed
• For relationship changes, please explain the nature of the new relationship
• Our team will respond to your request within 2 business days