Introduction
Submit general account questions quickly through our support portal to get help with settings, features, user access, and other non-billing inquiries from our Customer Success team.
Step-by-Step Submission Process
- Click the support portal link to access our ticket system
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Select the appropriate category from the "How can we Help You" dropdown:
- Choose "Improving Outcomes or Making Updates (Customer Success)"
- Complete your support request with the required information
What to Include in Your Request
Required Information:
- Your account name
- Clear subject line describing your question or concern
- Detailed description of your issue or request
Helpful Additions:
- Relevant screenshots or reference materials
Next Steps
After submitting your request, you'll receive a confirmation email with your ticket number for tracking purposes.
Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.