Introduction
Property transitions happen; make them seamless. Report management company or ownership changes to ensure uninterrupted service access and smooth billing coordination throughout your transition.
Report Your Change in 3 Steps
1. Access the Support Portal
You can visit our Support Request Form to begin.
2. Select Your Category
Choose "Improving Outcomes or Making Updates (Customer Success)" from the "How can we Help You" dropdown menu.
3. Submit Complete Details
Provide all required information in your notification:
Account Information:
- Your current account name
- Property name and location
New Management Details:
- Name of new management company or ownership group
- Effective date of the management change
Contact Information:
- Primary contact name and job title/position
- Email address and phone number
Transition Context:
- Relevant transition details or special circumstances
- Timeline for the changeover process
What Happens Next
Our Customer Success team ensures a smooth transition:
- Coordinates all account updates across systems
- Contacts you promptly if additional information is needed
- Maintains service continuity without interruption
- Updates billing and communication preferences accordingly
Processing commitment: You'll receive confirmation and a timeline for completing all transition updates.
Report Proactively for Best Results
Early notification matters: Submit your report as soon as you learn about the change—this gives us adequate time for seamless account transitions.
Know about other properties? If you're aware of a property that changed management but hasn't notified us, please let us know. We'll reach out proactively to ensure their service continuity.
Keep Service Uninterrupted
Management changes don't have to disrupt your operations. Early communication with our team ensures:
- Zero service interruption during transitions
- Accurate billing to the correct entities
- Updated contacts receiving the right information
- Smooth handoffs between management teams
Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.