Introduction
Keep your contact information current to ensure seamless communication and exceptional service delivery. Update your property and relationship contacts in minutes through our support portal—it's quick, straightforward, and keeps everyone connected.
Update Your Contacts in 4 Steps
1. Access the Support Portal
You can visit our Support Request Form to begin your update.
2. Select Your Request Type
Choose "Improving Outcomes or Making Updates (Customer Success)" from the "How can we Help You" dropdown menu.
3. Provide Contact Details
Complete the form with all required information:
Account Information:
- Your account name
- Specify which contacts need updating (property contacts, relationship contacts, or both)
New Contact Details:
- Full name and job title/position
- Email address and phone number
- Mailing address (when applicable)
Additional Information:
- List any contacts to be removed
- Brief explanation of relationship changes (if applicable)
4. Submit and Confirm
Submit your request and watch for email confirmation once all changes are processed.
What to Expect
Processing timeline: Our Customer Success team reviews and completes contact updates within 2 business days.
Confirmation: You'll receive email notification once all changes are active in the Visiting Media system.
Keep Your Team Connected
Regular contact updates ensure:
- Seamless communication with the right people at the right time
- Uninterrupted service delivery as your team evolves
- Accurate account management that reflects your current organization
Pro tip: Review your contact list quarterly to ensure all information remains current—this proactive approach prevents communication gaps and keeps projects running smoothly.
Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.