Introduction
Keep your property and relationship contact information current to ensure smooth communication and service delivery. This process takes just a few minutes through our support portal.
Step-by-Step Contact Update Process
- Access the support portal by visiting our Support Request Form
- Select your request type by choosing "Improving Outcomes or Making Updates (Customer Success)" from the "How can we Help You" dropdown menu
- Complete the contact update form with all required information (see details below)
- Submit your request and wait for email confirmation
Required Information for Updates
Include these details in your support request:
Account Details:
- Your account name
- Specify which contacts need updating (property contacts, relationship contacts, or both)
New Contact Information:
- Full name and job title/position
- Email address and phone number
- Mailing address (when applicable)
Additional Details:
- List any contacts to be removed from the system
- Brief explanation of relationship changes (if applicable)
Processing Timeline and Confirmation
Our Customer Success team reviews and processes contact updates within 2 business days. You'll receive email confirmation once all changes are completed in the Visiting Media system.
Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.