Introduction
Seeing a "sorry, we're having a little trouble" error when your Vimeo videos try to play in SalesHub™? Don't this is an easy fix that takes just a few clicks. Let's get those videos back up and running so your prospects can experience your content seamlessly.
Important Note: This applies to videos you own and host on your own Vimeo account, not videos created by Visiting Media.
Why This Error Occurs
Here's what's happening behind the scenes:
- Private and unlisted videos require special access parameters that SalesHub™ can't automatically apply
- Public videos play perfectly without any extra setup—no issues here!
- The error occurs because Vimeo's privacy restrictions block standard embedding methods used by external platforms
The good news? You have complete control to fix this in minutes.
Quick Fix: Update Your Vimeo Privacy Settings
Follow these simple steps to resolve the error and get your videos playing smoothly:
Step 1: Access Your Vimeo Video Settings
- Log into your Vimeo account at vimeo.com
- Navigate to your video dashboard (click on your profile icon, then select "Videos")
- Locate and select the video that isn't displaying in SalesHub™
Step 2: Change Privacy to Public
- Click on the video's Settings (gear icon or "Settings" button)
- Find the Privacy section
- Note the current setting (likely "Private" or "Unlisted")
- Change the privacy setting to "Public"
- Click Save to apply your changes
Step 3: Verify the Fix in SalesHub™
- Return to your SalesHub™ account
- Navigate to the page with your embedded video
- Refresh the page if needed
- Confirm the video now plays without error messages
That's it! Your video should now display beautifully for prospects browsing your virtual experiences.
Understanding Your Options
When to use Public videos: When you want your content embedded in SalesHub™ and easily shareable. Public videos can still be relatively private—they won't appear in Vimeo search results unless you actively promote them.
Alternative solution: If keeping videos truly private is essential, consider uploading them directly to SalesHub™ as native video assets instead of embedding from Vimeo.
Still Experiencing Issues?
If your video isn't playing after changing privacy settings to Public:
- Double-check the setting saved correctly in your Vimeo account
- Clear your browser cache and refresh SalesHub™
- Try a different browser to rule out browser-specific issues
If the problem persists, submit a support ticket with:
- The specific Vimeo video URL causing the error
- Your SalesHub™ account name
- A screenshot of the error message (if possible)
Our team will investigate and help you resolve the issue quickly.
Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.