Introduction
Seeing a "sorry we're having a little trouble" error when your Vimeo videos try to play in SalesHub™? Don't worry, this is an easy fix! The issue stems from privacy settings that prevent your videos from embedding on external platforms. Let's get those videos back up and running.
Important Note: This applies to videos you own and host on your own Vimeo account, not videos created with Visiting Media.
Understanding the Problem
Here's what's happening behind the scenes:
- Private and unlisted videos require special access parameters that SalesHub™ can't automatically apply
- Public videos play perfectly without any extra setup
- The error occurs because Vimeo's privacy restrictions block standard embedding methods
The good news? You can fix this in just a few clicks.
Step-by-Step Solution
1. Access Your Vimeo Settings
- Log into your Vimeo account at vimeo.com
- Navigate to your video dashboard
- Select the video that isn't displaying in SalesHub™
2. Change Privacy Settings
- Locate the privacy settings for your video
- Note the current setting (likely "Private" or "Unlisted")
- Change the privacy setting to "Public"
- Save your changes
3. Verify the Fix
- Return to SalesHub™
- Navigate to your embedded video
- Confirm the video now plays without error messages
That's it! Your video should now display beautifully for prospects browsing your virtual experiences.
Still Having Trouble?
If the video isn't playing after changing your privacy settings, submit a ticket and we'll take a look at the specific URL that's causing an error in your SalesHub™ account.
Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.