Introduction
If your TrueTour links are opening at an unexpected location instead of your preferred starting point, this article will help you resolve the issue quickly.
Understanding the Issue
When TrueTour links open at an incorrect or outdated location (such as showing a restaurant or amenity instead of your hotel lobby, or perhaps a jpeg instead of a 360 image), it's because the link was generated while viewing that specific asset. TrueTour captures the current view at the time of sharing, which becomes the default starting point whenever that tour link is accessed.
Step-by-Step Resolution
- Open your TrueTour through SalesHub
- Navigate to your desired starting image (e.g., hotel lobby or main exterior)
- Click the Share icon in the lower right corner
- Select "Share Full Collection"
- Copy the new link - this link will now start the tour from your selected location
Troubleshooting
If you've already published links that start at incorrect locations:
- Make note of where these links are published (website, email signatures, marketing materials)
- Generate a new link following the steps above
- Contact our support team with your account name, locations of published links needing updates, and your newly generated link
Next Steps
After generating the correct link, be sure to:
- Update any instances of the old link in your digital marketing materials
- Test the new link to confirm it opens at your preferred starting location
- Consider creating a document listing important links to stay organized
Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.