Introduction
Accidentally deleted important content in SalesHub™? Don't worry - in many cases, your deleted folders and assets can be recovered with the help of our support team.
Overview of Recoverable Content
SalesHub™ maintains backups of your content that may be recoverable if you act quickly:
- Digital assets and media files that were previously uploaded to your account
Recovery Time Limitations
For the best chance of recovery, please report accidentally deleted content as soon as possible:
- 30-day recovery window for most content types
- Beyond 30 days, recovery options become limited
How to Request Content Recovery
If you've accidentally deleted important content, follow these steps:
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Submit a detailed support request with:
- The name(s) of the deleted folders or assets
- When the deletion occurred (approximate date)
- Who might have performed the deletion
- Any screenshots or information about the missing content
- Your account name
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Wait for confirmation from our support team who will:
- Assess the recoverability of your content
- Provide estimated restoration timeframes
- Notify you once recovery is complete
Best Practices to Prevent Data Loss
- Use caution when bulk-deleting content or reorganizing folders
- Train team members on proper content management procedures
Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.