Help Center Article: Recovering Deleted Content in SalesHub™
Introduction
Accidentally deleted important content in SalesHub™? Don't worry most cases, your deleted folders and assets can be recovered with help from our support team. We've got your back.
What Can Be Recovered?
SalesHub™ maintains secure backups of your content, giving you peace of mind when accidents happen:
- Digital assets and media files that were previously uploaded to your account
- Property folders and their organized contents
- 360° photos, images, and videos from your virtual tours
Act Fast: Recovery Time Windows
Time is your ally when it comes to content recovery. Here's what you need to know:
- Within 30 days: Excellent recovery potential for most content types
- Beyond 30 days: Recovery options become increasingly limited
Pro tip: The sooner you report the deletion, the better your chances of a complete recovery.
How to Request Content Recovery
If you've accidentally deleted important content, our team is ready to help. Follow these steps for the fastest recovery:
Step 1: Gather Your Information
Before submitting your request, collect these details:
- The name(s) of the deleted folders or assets
- When the deletion occurred (approximate date is fine)
- Who might have performed the deletion
- Any screenshots showing the missing content
- Your SalesHub™ account name
Step 2: Submit Your Request
Visit our Support Request Form and include all the information you gathered. The more details you provide, the faster we can locate and restore your content.
Step 3: Wait for Confirmation
Our support team will:
- Assess the recoverability of your specific content
- Provide estimated restoration timeframes
- Notify you as soon as recovery is complete
Most recovery requests are processed within 1-2 business days.
Prevent Future Data Loss
Keep your content safe with these best practices:
- Double-check before deleting: Take an extra moment to verify you're deleting the correct items
- Use caution with bulk operations: When deleting multiple items at once, review your selection carefully
- Train your team: Ensure all team members understand proper content management procedures
- Archive instead of delete: Consider moving old content to an archive folder rather than deleting it permanently
Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.