How to Embed Virtual Tours on Marriott Accommodations Pages Using SalesHub™
Category: Distribution & Integration
Section: Website Distribution
Introduction
Marriott properties using the Narrative Tier can transform their Accommodations page by showcasing guestrooms through immersive virtual tours. This integration drives room upsells and booking confidence by letting travelers explore suites and rooms in stunning interactive detail.
Benefits of Accommodations Page Integration
Virtual tours on your Accommodations page create premium booking experiences that turn browsers into bookers by setting clear expectations and showcasing your best inventory at the moment of decision.
Key advantages include:
- Premium booking experiences showcasing suites in stunning detail with 3D models
- Increased engagement through interactive content that builds excitement
- Boosted upsell revenue with realistic previews that encourage exploration of higher-tier rooms
- Enhanced confidence through clarity and transparency in room visualization
- Higher conversion rates by turning browsers into bookers directly on the brand site
Step-by-Step Setup Process
Step 1: Create Your Accommodations Experience
For SalesHub™ Pro users:
- Create a multi-asset Experience aligned with your Accommodations page
- Include 360° photos of standard rooms
- Add Enhanced 3D Models (preferred) of suites
- Customize asset arrangements to match your narrative or key selling points
- Title the Experience: "Distribution - Marriott Website - Accommodations Page"
- Open Experience settings and disable Property Info Card and Digital Business Card
- Lock the Experience
For SalesHub™ Starter users:
- Choose one immersive asset
- Typically select a 3D model of a popular upgrade or suite type
Step 2: Copy Your Link
For Experience links (Pro users):
- Click the Share icon on your Experience
- Click "Copy"
- Paste the link into a new browser tab or window to open it
- Once the Experience loads, copy the URL from the browser address bar
Important: Use the browser address bar URL rather than the share link to ensure proper functionality on the Accommodations page.
For single asset links (Starter users):
- Open the specific asset in your asset library
- Click the dropdown arrow next to "Channel Distribution"
- Click the "Copy" button next to "Link"
Step 3: Embed on Accommodations Page
Option A: Via Marriott Digital Services (MDS) Representative
- Email your link to your MDS representative
- Request placement on the Accommodations page
- Specify which room types the tour should be associated with
Option B: Via Marriott Product Catalog (Self-Service)
If you don't have an MDS representative:
- Navigate to the Marriott Product Catalog portal
- Enter your hotel's MARSHA code in "Property Search"
- Go to: Sales Messages > Alerts, Messages & Social > Property Messages > + Add
- Under "Hotel Message Type," select a relevant HWS Page/Section
- Complete the required fields:
- Title
- Description
- Start Date
- End Date (maximum 1 year; must be renewed annually)
- Link Title (e.g., "Take A Virtual Tour")
- Hyperlink your experience URL in the "link path" field
- Click Save to submit your request
- Messages should appear on HWS Pages within 2 business days
Important: Virtual tour links must be renewed annually with a new end date.
Technical Configuration
Recommended Experience Settings for Pro Users:
- Menus: Hidden
- Property Info Card: Disabled
- Digital Business Card: Disabled
Access these settings by clicking the Settings icon to the left of your Experience title.
Best Content Types for Accommodations:
| Content Type | Why It Works |
|---|---|
| Enhanced 3D Models | Enable travelers to virtually walk through accommodations |
| 360° Photos | Offer realistic, detailed views of rooms and suites |
These formats help travelers visualize their stay clearly and make confident booking decisions, especially for premium room upgrades.
Best Practices for Implementation
Technical Display Recommendations:
- Use popup modals to keep travelers on your website during the booking process
- Avoid opening new browser tabs that disrupt the booking flow
- Don't embed tours directly on the page, as this slows load times
- Use consistent call-to-action text like "Take a Virtual Tour"
Content Strategy for Accommodations:
- Prioritize 3D models for suites and premium rooms to drive upsells
- Use 360° photos for standard room categories
- Arrange assets from standard to premium to encourage upgrades
- Highlight unique amenities and views in premium accommodations
- Focus on differentiating features that justify higher price points
Upsell Optimization:
- Place most compelling suite tours prominently
- Use virtual tours to showcase premium room features not visible in static photos
- Highlight view differences between room categories
- Show space and layout advantages of upgraded rooms
IT Requirements: Coordinate with your IT team to whitelist approved domains, including https://visitme.co, which powers your tour links. This ensures proper display and prevents network filtering issues.
Troubleshooting Common Issues
Tours not appearing on Accommodations page:
- Verify submission was successful (check for confirmation)
- Allow 2 business days for processing
- Confirm end date hasn't expired (set annual renewal reminders)
- Verify correct HWS Page/Section was selected for Accommodations
Browser address bar URL requirement:
- Remember to copy the URL from the browser address bar after opening the Experience
- The standard share link may not work properly on Accommodations pages
- Test the link directly before submitting to ensure it loads correctly
Links not functioning correctly:
- Use browser address bar URL instead of share link for Pro Experiences
- Test the link directly before submitting to MDS or Product Catalog
- Confirm Experience is locked and properly configured
- Verify link was copied completely without truncation
Room type mapping issues:
- Clearly specify which room categories each tour represents
- Ensure tour content matches the room type it's linked to
- Verify premium suites use 3D models for maximum impact
- Test links on live site to confirm proper room association
Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.
Tags: saleshub, website, integration, how-to, visual-assets, 3d-content, upselling, channel-distribution