Introduction
At Visiting Media, we want to ensure you have everything you need to make the most of SalesHub™. Whether you have questions about best practices, need troubleshooting assistance, or require additional resources, we're here to help through multiple support channels.
Primary Support Method: Submit a Support Request
Access Our Support Portal:
- Visit our Support Request Form
-
Select the appropriate request type from the dropdown menu:
- Improving outcomes or making updates (Customer Success) - For strategic guidance, training, and optimization
- Explore channel distribution options to maximize your impact (Customer Success) - For expanding your content reach and distribution strategies
- Asking about payments, invoices, or billing issues (Billing) - For all financial and account billing questions
- Fixing problems like login issues or error messages (Technical Support) - For technical troubleshooting and platform issues
- Complete the detailed request form with your specific needs
- Submit your request for priority handling
What Each Support Type Can Help With
Customer Success Support:
- Strategic guidance aligned with your business objectives
- Customized training and implementation support
- Feature and functionality recommendations
- Channel distribution and content optimization strategies
- Advanced platform capability assistance
Billing Support:
- Invoice questions and payment processing
- Account billing inquiries
- Contract and renewal discussions
- Subscription changes and upgrades
Technical Support:
- Platform functionality troubleshooting
- Login and access issues
- Error message resolution
- Account management assistance
- Password resets and security issues
Alternative Contact Method
If you prefer email communication, you can also reach our support team directly at Support@visitingmedia.com.
Getting the Best Support Experience
When submitting any support request, include:
- Your full name and company information
- Detailed description of your question or issue
- Screenshots of any error messages (for technical issues)
- Specific outcomes you're trying to achieve
- Any troubleshooting steps you've already attempted
Response Times:
- Support requests are handled within 1-2 business days
- Availability: Monday through Friday, 8:00 AM to 8:00 PM Eastern Standard Time
- Urgent technical issues receive priority attention
Next Steps
Bookmark the Support Request Form for quick access when you need assistance. Choose the support type that best matches your needs, and our specialized teams will provide targeted help to maximize your SalesHub™ success.
Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.