Introduction
At Visiting Media, we want to ensure you have everything you need to make the most of SalesHub™. Whether you have questions about best practices, need troubleshooting assistance, or require additional resources, we're here to help through multiple support channels.
Primary Support Method: Submit a Support Request
Access Our Support Portal:
- Visit our Support Request Form
-
Select the appropriate request type from the dropdown menu:
- Improving outcomes or making updates (Customer Success) - For strategic guidance, training, and optimization
- Explore channel distribution options to maximize your impact (Customer Success) - For expanding your content reach and distribution strategies
- Asking about payments, invoices, or billing issues (Billing) - For all financial and account billing questions
- Fixing problems like login issues or error messages (Technical Support) - For technical troubleshooting and platform issues
- Complete the detailed request form with your specific needs
- Submit your request for priority handling
What Each Support Type Can Help With
Customer Success Support:
- Strategic guidance aligned with your business objectives
- Customized training and implementation support
- Feature and functionality recommendations
- Channel distribution and content optimization strategies
- Advanced platform capability assistance
Billing Support:
- Invoice questions and payment processing
- Account billing inquiries
- Contract and renewal discussions
- Subscription changes and upgrades
Technical Support:
- Platform functionality troubleshooting
- Login and access issues
- Error message resolution
- Account management assistance
- Password resets and security issues
Alternative Contact Method
If you prefer email communication, you can also reach our support team directly at Support@visitingmedia.com.
Getting the Best Support Experience
When submitting any support request, include:
- Your full name and company information
- Detailed description of your question or issue
- Screenshots of any error messages (for technical issues)
- Specific outcomes you're trying to achieve
- Any troubleshooting steps you've already attempted
Response Times:
- Support requests are handled within 1-2 business days
- Availability: Monday through Friday, 8:00 AM to 8:00 PM Eastern Standard Time
Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.