Introduction
Login challenges happen. Let's get you back in quickly. Most access issues resolve in minutes with these straightforward troubleshooting steps that get you working again fast.
Before You Begin
Access requirement: You only need to log in if you have SalesHub™ Starter or SalesHub™ Pro access. Unsure of your access level? Check with your organization's administrator.
Login page: https://truetour.app/signin
Quick Solutions for Common Issues
Credential Problems
Double-check your login details:
- Verify your username/email address matches your registration exactly
- Confirm your password (case-sensitive—watch for Caps Lock)
- Look for typing errors or extra spaces
- Use 'Forgot Password' if you can't remember your credentials
Email Delivery Issues
Can't find password reset emails?
- Check spam/junk folders first
- Corporate email filters may block our communications
- Email quarantine systems might intercept login-related messages
Fix it: Contact your IT team to allowlist our email domain and retrieve quarantined messages.
Browser Troubles
Clear the path for login:
-
Clear cache and cookies:
- Windows/Chrome:
Ctrl+Shift+Delete - Mac/Chrome:
Command+Shift+Delete - Safari: Safari menu > Preferences > Privacy > Manage Website Data
- Windows/Chrome:
- Try a different browser (Chrome, Firefox, Safari, Edge)
- Use Incognito/Private browsing mode
- Update your browser to the latest version
Connection & Device Issues
Rule out technical barriers:
- Verify a stable internet connection
- Try logging in from another device
- Temporarily disable VPN or proxy services
Account Status
Check account activation:
- New accounts may need initial activation
- Use the Forgot Password sequence to request a new password
- Confirm your account is active with your administrator
Your Troubleshooting Checklist
Work through these steps in order for the fastest resolution:
- Verify credentials - Confirm correct email and password
- Reset password - Use the password reset function if uncertain
- Check all email folders - Look in spam/junk for reset emails
- Contact IT - Address email filtering with your IT team
- Clear browser data - Clear cache/cookies, then restart the browser
- Try incognito mode - Attempt login in private browsing
- Switch browsers - Use a different web browser
- Test another device - Try logging in from a different device
- Contact support - We're here to help!
Still Need Help?
If you've completed all troubleshooting steps without success, reach out to our Support Team with:
- Error message details you're seeing
- Steps already taken from the checklist above
- Browser and device information you're using
We'll resolve your access issue quickly and get you back to work.
Need additional help? Submit a support ticket through our Support Request Form, and our team will assist you promptly.