Introduction
Access your invoices anytime for accounting, record-keeping, or reimbursement purposes. Request invoice copies quickly through our support portal and receive them securely within 2 business days.
Request Your Invoice in 3 Steps
1. Access the Support Portal
Visit our Support Request Form to begin your request.
2. Select the Billing Category
Choose "Asking about payments, invoices or billing issues (Billing)" from the "How can we Help You" dropdown menu.
3. Submit Complete Details
Provide all relevant information in your request:
Account Information:
- Your account name
Invoice Details:
- Specific invoice number (if available)
- Date range of the invoice you need
- Any additional context about the invoice
What to Expect
Response timeline: Our billing team responds within 2 business days with your requested documentation.
Delivery format: Invoices arrive via email in PDF format—ready for your records, accounting systems, or expense reporting.
Confirmation: You'll receive email confirmation when your request is submitted and again when your invoice is ready.
Streamline Your Invoice Requests
Pro tips for faster processing:
- Include invoice numbers when available for instant retrieval
- Specify date ranges clearly (e.g., "January 2025" or "Q4 2024")
- Batch multiple requests by listing all needed invoices in one submission
- Save for records by organizing invoices immediately upon receipt
When You Might Need Invoice Copies
Common scenarios for requesting invoices:
- Accounting reconciliation at month-end or year-end
- Expense reimbursement submissions to your organization
- Budget planning and historical spending analysis
- Audit preparation and financial documentation
- Lost or missing original invoice replacements
Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.