Introduction
This article explains how customers of Visiting Media can request copies of invoices for their records or accounting purposes.
Step-by-Step Invoice Request Process
-
Access the support portal
- Click on the Support Request Form
-
Select the appropriate category
- In the "How can we Help You" dropdown, select "Asking about payments, invoices or billing issues (Billing)"
-
Submit your request
- Complete the support form with your invoice request details
Required Information
When requesting an invoice copy, please include:
- Your account name
- Specific invoice number (if available)
- The date range of the invoice you're requesting
- Any additional context about the invoice needed
Response Time
Our billing team will respond to your invoice request within 2 business days and provide the requested documentation.
Next Steps
After submitting your request, you'll receive a confirmation email. Our billing team will then locate and send you the requested invoice copy via email in PDF format.
Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.