Introduction
Access your TrueTour or SalesHub™ contract anytime for record-keeping, review, or clarification. Request your contract copy securely through our support portal in just minutes.
Request Your Contract in 3 Steps
1. Access the Support Portal
Visit our Support Request Form to begin your request.
2. Select Your Category
Choose "Improving Outcomes or Making Updates (Customer Success)" from the "How can we Help You" dropdown menu.
3. Submit Your Request
Provide clear details in your submission:
Required Information:
- Your account name
- Clear request for contract copy in the subject line (e.g., "Contract Copy Request - [Your Account Name]")
Additional Details (when applicable):
- Specify which contract if you have multiple agreements
- Identify specific sections needing clarification
- Include relevant dates or contract references
- Note your preferred delivery method (email or secure transfer)
What to Expect
Response timeline: Our Customer Success team responds within 2 business days and delivers your contract copy securely.
Secure delivery: Your contract arrives through secure channels, protecting your confidential agreement details.
Get the Most from Your Request
Be specific: If you have contracts from different time periods, specify which one you need.
Provide context: Mention your intended use if you need the contract for a particular purpose—this helps us provide relevant guidance.
Review thoroughly: Once you receive your contract, examine it carefully and reach out with any questions about terms or provisions.
When Contract Copies Are Helpful
Access your contract when you need to:
- Verify agreement terms and service commitments
- Review pricing structures or billing details
- Reference renewal dates and contract periods
- Share documentation with internal stakeholders
- Clarify service scope or deliverables
Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.