Introduction
Easily request copies of your TrueTour or SalesHub™ contract through our support portal for record-keeping, review, or clarification purposes.
Step-by-Step Request Process
- Access the support portal through our ticket system
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Select the appropriate category from the "How can we Help You" dropdown:
- Choose "Improving Outcomes or Making Updates (Customer Success)"
- Submit your contract request with the required information
What to Include in Your Request
Required Information:
- Your account name
- Clear request for contract copy in the subject line
Additional Details (if applicable):
- Specify which contract you need if you have multiple agreements
- Identify specific contract sections you need clarification on
- Include any relevant dates or contract references
Response Timeline
Our Customer Success team will respond to your contract request within 2 business days and provide your contract copy securely.
Best Practices
- Use a clear subject line such as "Contract Copy Request - [Your Account Name]"
- Specify the timeframe if you have contracts from different periods
- Mention your intended use if you need the contract for a specific purpose
- Include contact preferences if you prefer email or secure delivery methods
Next Steps
After receiving your contract, review it carefully and contact our team if you have questions about any terms or need additional clarification.
Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.