Introduction
Keep your billing communications flowing to the right person. Update your billing contact information quickly through our support portal—ensuring invoices and payment communications reach your designated contact without delay.
Update Your Billing Contact in 3 Steps
1. Access the Support Portal
Visit our Support Request Form to begin your update.
2. Select the Billing Category
Choose "Asking about payments, invoices or billing issues (Billing)" from the "How can we Help You" dropdown menu.
3. Submit Complete Details
Provide all required information in your request:
Account Information:
- Your account name
Current Contact:
- Current billing contact name
New Contact Information:
- Full name
- Email address
- Phone number
- Mailing address (if different from current)
What to Expect
Processing timeline: Our billing team processes updates within 2 business days and confirms once changes are active.
Confirmation: You'll receive email notification when your update is complete. All future billing communications will automatically route to your new contact.
Keep Billing Communications Current
Regular billing contact updates ensure:
- Timely invoice delivery to the right stakeholders
- Smooth payment processing without communication delays
- Accurate records that reflect your current team structure
- Uninterrupted service with no billing-related disruptions
Pro tip: Update billing contacts immediately when team members change roles or leave your organization—this prevents missed invoices and maintains seamless account management.
Need additional help? Submit a support ticket through our Support Request Form, and our team will assist you promptly.