Introduction
This article explains how customers of Visiting Media can update their billing contact information to ensure invoices and payment communications reach the correct person.
Step-by-Step Update Process
-
Access the support portal
- Click on the Support Request Form
-
Select the billing category
- In the "How can we Help You" dropdown, select "Asking about payments, invoices or billing issues (Billing)"
-
Submit your update request
- Complete the support form with your billing contact change details
Required Information
When updating billing contact information, please include:
- Your account name
- Current billing contact name
- New billing contact's complete information:
- Full name
- Email address
- Phone number
- Mailing address (if different from current)
Processing Time
Our billing team will process your billing contact update within 2 business days and confirm the changes have been implemented.
Next Steps
After submitting your request, you'll receive a confirmation email. Once processed, all future billing communications will be directed to the new contact information provided.
Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.