Introduction
Ensure proper billing and tax compliance by reporting your property or management company's self-remittance of sales and use tax. This simple notification keeps your account accurate across all jurisdictions.
Report Tax Self-Remittance in 3 Steps
1. Access the Support Portal
You can visit our Support Request Form to begin your notification.
2. Select the Billing Category
Choose "Asking about payments, invoices, or billing issues (Billing)" from the "How can we Help You" dropdown menu.
3. Submit Complete Documentation
Use subject line: "Tax Self-Remittance Notification - [Account Name]"
Provide all required information:
Account Information:
- Your account name
- Property or management company's legal name
Tax Details:
- Specific jurisdiction(s) where you self-remit tax
- Tax ID or registration number for each jurisdiction
- Types of tax being self-remitted (sales tax, use tax, or both)
- Effective dates (especially if this is a recent change)
Supporting Documentation:
- Tax exemption certificates (if applicable)
- Registration documentation
- Any relevant tax compliance materials
- Special circumstances or requirements
What to Expect
Response timeline: Our Billing team responds within 2 business days and updates your account accordingly.
Confirmation: You'll receive email notification confirming your tax status updates and ensuring future billing reflects proper tax treatment.
Ensure Smooth Tax Compliance
Submit proactively: Report changes before they take effect whenever possible—this prevents billing discrepancies.
Document thoroughly: Include certificates and registration proof with your initial submission to expedite processing.
List all jurisdictions: Specify every location where you self-remit to ensure complete accuracy.
Update promptly: Notify us immediately if your tax status changes in any jurisdiction.
Why Tax Self-Remittance Reporting Matters
Proper tax reporting ensures:
- Billing accuracy with correct tax treatment applied
- Compliance confidence across all jurisdictions
- Audit readiness with documented tax status
- Seamless processing without delays or corrections
- Clear records for your accounting and legal teams
Need additional help? Submit a support ticket through our Support Request Form, and our team will assist you promptly.