Introduction
Report your property or management company's self-remittance of sales and/or use tax to ensure proper billing and tax compliance across jurisdictions.
Step-by-Step Reporting Process
- Access the support portal through our ticket system
-
Select the billing category from the "How can we Help You" dropdown:
- Choose "Asking about payments, invoices or billing issues (Billing)"
- Submit your tax remittance notification with all required documentation
Required Information for Your Request
Account Details:
- Your account name
- Property or management company's legal name
Tax Information:
- Specific jurisdiction(s) where you self-remit tax
- Tax ID or registration number for each jurisdiction
- Types of tax being self-remitted (sales tax, use tax, or both)
Supporting Documentation:
- Tax exemption certificates (if applicable)
- Registration documentation
- Any other relevant tax compliance materials
What to Include in Your Request
Subject Line: Use "Tax Self-Remittance Notification - [Account Name]"
Request Details:
- Clear statement that you self-remit taxes
- List all applicable jurisdictions
- Specify effective dates if this is a recent change
- Include any special circumstances or requirements
Response Timeline
Our Billing team will respond to your tax remittance report within 2 business days and update your account accordingly.
Best Practices
- Submit early - Report changes before they take effect when possible
- Include all jurisdictions - List every location where you self-remit
- Attach documentation - Include certificates and registration proof
- Update regularly - Notify us of any changes to your tax status
Next Steps
After processing your request, our team will confirm the updates and ensure your billing reflects the proper tax treatment going forward.
Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.