Introduction
When Vimeo videos show "sorry we're having a little trouble" error messages in SalesHub™, it's typically due to privacy settings that prevent external embedding.
Important Note: These are videos that you own and host on your own Vimeo account, not videos owned by Visiting Media.
Understanding the Problem
This issue affects Vimeo videos with restricted privacy settings:
- Private and unlisted videos require special access parameters for external platforms
- SalesHub™'s embedding system cannot automatically apply these parameters
- Public videos display correctly without additional requirements
The error occurs because private/unlisted Vimeo videos cannot be properly accessed through standard embedding methods.
Step-by-Step Solution
1. Access Your Vimeo Settings
- Log into your Vimeo account at vimeo.com
- Navigate to your video dashboard
- Select the problematic video that isn't displaying in SalesHub™
2. Change Privacy Settings
- Locate the privacy settings for your video
- Note the current setting (likely "Private" or "Unlisted")
- Change the privacy setting to "Public"
- Save your changes
3. Verify the Fix
- Return to SalesHub™
- Navigate to your embedded video
- Confirm the video now plays without error messages
Troubleshooting Additional Issues
If problems persist after changing settings:
- Clear your browser cache and try again
- Test with a different browser
- Verify your internet connection stability
- Double-check the video URL in SalesHub™
Important Privacy Considerations
Since these are your own Vimeo videos, you have full control over privacy settings. Consider:
- Whether making videos public aligns with your content strategy
- Alternative hosting solutions if privacy is a concern
- Creating separate public versions for SalesHub™ use
Next Steps
After resolving the display issue, test your video across different devices and browsers to ensure consistent playback for all viewers.
Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.