Introduction
To ensure your virtual tours and platform content load quickly and work smoothly on your network, you'll need to share a list of approved web domains with your IT team. This prevents network filters from blocking or slowing down your interactive experiences.
Required Domains for Legacy TrueTour
Add these domains to your allowlist for Legacy TrueTour functionality:
https://*.visitingmedia.com/
Required Domains for SalesHub™
Include these domains for optimal SalesHub™ performance:
https://*.pendo.io/wss://truetour.app/wshttps://*.truetour.app/https://truetour.app/https://visitme.co/*.datadoghq.com
Shared Domains for Both Products
These domains are required for both SalesHub™ and Legacy TrueTour:
*.matterport.com*.amazonaws.comhttps://*.googleapis.com/https://*.gstatic.com/https://www.google-analytics.com/https://www.googletagmanager.com/
Implementation Steps
Follow these steps to configure your domain allowlist:
- Compile the complete list of domains from all sections above
- Contact your IT team or network administrator
- Request allowlist configuration for firewalls, content filters, and network security tools
- Test your virtual tours after implementation to confirm proper loading
- Monitor performance to ensure tours display as intended
Troubleshooting Common Issues
If you experience loading problems after configuration:
- Verify all domains are properly added to your allowlist
- Check for typos in domain entries
- Confirm wildcards (*) are supported by your security tools
- Test from different network locations to isolate the issue
Next Steps
After your IT team configures the domain allowlist, test your virtual tours and booking links to ensure they load properly. Additional technical domains may be available if deeper integration requirements arise.
Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.