Introduction
Blank screens, QR codes that won't scan, or unexpected error messages typically indicate cached browser data needs clearing. This common issue resolves quickly with the steps below.
The Fast Fix: Clear Your Browser Cache
Follow these steps to eliminate cached data causing loading issues:
-
Open Clear Data dialog:
- Windows:
Ctrl+Shift+Delete - Mac:
Command+Shift+Delete
- Windows:
-
Select what to clear:
- Check "Cached images and files"
- Leave "Cookies and site data" unchecked (this keeps you logged in)
- Set time range to "All time"
-
Complete the process:
- Click "Clear Data"
- Close your browser completely (all windows and tabs)
- Reopen your browser and access SalesHub™
Test with Incognito Mode
Not sure if cache is causing the problem? Open a private/incognito window (Ctrl+Shift+N in Chrome) and log into SalesHub™. If SalesHub™ works in incognito mode, cached data is the culprit—follow the clearing steps above thoroughly.
Browser-Specific Instructions
Quick Access by Browser
- Chrome: Three dots menu → Settings → Privacy and security → Clear browsing data
- Firefox: Menu → Settings → Privacy & Security → Clear Data
- Edge: Three dots menu → Settings → Privacy → Choose what to clear
- Safari: Safari menu → Preferences → Privacy → Manage Website Data → Remove All
- Mobile browsers: View mobile-specific instructions
Additional Quick Solutions
If clearing cache doesn't resolve the issue:
- Update your browser to the latest version
- Disable extensions temporarily (ad blockers can sometimes interfere)
- Test another browser to confirm it's browser-specific
- Verify your internet connection is stable
When to Contact Support
Cleared your cache and tried incognito mode without success? We're here to help. Submit a support request and include:
- Exact error message you're seeing
- Browser and device information (e.g., Chrome v120, Windows 11)
- Troubleshooting steps you've already completed
Our support team will diagnose the issue and get you back to work quickly.
Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.