What's Going On?
Seeing blank screens, endless loading spinners, or error messages? Don't panic—this usually just means your browser is holding onto old cached data. A quick refresh fixes it most of the time.
The Fast Fix (Works 90% of the Time)
Clear your browser cache:
- Press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac)
- Check the boxes for "Cached images and files" and "Cookies and site data"
- Set time range to "All time"
- Hit "Clear Data"
- Close your browser completely (not just the tab—close everything!)
- Reopen and try SalesHub™ again
Still Not Working? Try Incognito Mode
Open a private/incognito window (Ctrl+Shift+N in Chrome) and log into SalesHub™. If it works there, cached data is definitely the culprit—just follow the clearing steps above more thoroughly.
Browser-Specific Instructions
Need exact steps for your browser? Here's the quick path:
- Chrome: Three dots > Settings > Privacy and security > Clear browsing data
- Firefox: Menu > Settings > Privacy & Security > Clear Data
- Edge: Three dots > Settings > Privacy > Choose what to clear
- Safari: Safari menu > Preferences > Privacy > Manage Website Data > Remove All
- Mobile browsers: [Link to mobile instructions]
Other Quick Fixes
- Update your browser to the latest version
- Turn off browser extensions temporarily (ad blockers can sometimes interfere)
- Try a different browser to confirm it's browser-specific
- Check that your internet connection is stable
When to Contact Support
If you've cleared your cache and tried incognito mode but still can't access SalesHub™, we're here to help. Submit a support request and include:
- The exact error message you're seeing
- Your browser and device info
- What troubleshooting steps you've already tried