Introduction
SalesHub™ currently experiences performance limitations when accessed from mainland China due to regional hosting infrastructure and licensing requirements. This article explains the current situation and what to expect.
Current Access Status
Mainland China Limitations
Users accessing SalesHub™ from mainland China may experience slow loading speeds or connectivity issues due to:
- Hosting infrastructure: Our current architecture is optimized for other global regions
- Licensing requirements: We don't currently hold the necessary licenses for China-based operations
- Network delivery: Content distribution is configured for non-China markets
Who This Affects
Impacted users include:
- Team members based in mainland China accessing SalesHub™ directly
- International properties serving significant Chinese customer bases
- Organizations with China-based operations or partners
Technical Workaround Status
Currently, there are no reliable technical workarounds for accessing SalesHub™ from mainland China. The platform limitations cannot be resolved through:
- VPN connections or network modifications
- Browser changes or device alternatives
- Settings adjustments or technical troubleshooting
Important: Attempted workarounds will not provide reliable functionality and may result in inconsistent user experiences.
Alternative Access Options
For users who need SalesHub™ access:
- Access from outside mainland China when traveling or through international offices
- Coordinate with team members in non-restricted regions for platform tasks
- Contact Customer Success to discuss your specific use case and explore potential solutions
We're Listening
We understand this limitation impacts how you share your property's story with global audiences. If mainland China access is critical to your operations, connect with your Customer Success Manager to discuss your needs—your feedback helps shape our future infrastructure decisions.
Need additional help? Submit a support ticket through our Support Request Form, and our team will assist you promptly.