Introduction
To ensure your immersive content and platform features load seamlessly on your network, you may need to share a list of approved web domains with your IT team. This step prevents network security filters from blocking or slowing down your SalesHub™ and TrueTour™ experiences.
When You Need This Configuration
Most properties won't require any network changes. However, if your organization uses strict content security policies or firewall restrictions, adding these domains to your IT team's allowlist will ensure smooth performance.
Required Domains for Full Functionality
Share this list with your IT team to enable complete access to SalesHub™ and TrueTour™:
Core Platform Domains:
https://truetour.app/wss://truetour.app/wshttps://*.truetour.app/https://visitme.co/https://*.pendo.io/*.datadoghq.com
Content Delivery Domains:
*.matterport.com*.amazonaws.com
Implementation Steps
- Gather the domain list - Copy the domains listed above
- Contact your IT team - Share the list with your network administrator or IT security team
- Request allowlist configuration - Ask them to add these domains to your firewall, content filter, and network security tools
- Test your content - After implementation, open a virtual tour or SalesHub™ experience to confirm everything loads properly
- Monitor performance - Watch for any loading delays or blocked content in the first few days
Work With Us for Best Results
Our platform works best when your network allows these essential domains. For stunning immersive experiences that load quickly and engage prospects, you'll need your IT team to configure the allowlist before launch.
If your organization has additional security requirements or uses custom content policies, reach out to our support team—we're here to help you get set up successfully.
Troubleshooting Common Issues
If you experience loading problems after configuration:
- Verify all domains were properly added to your allowlist
- Check for typos in domain entries (especially wildcards marked with *)
- Confirm your security tools support wildcard domain entries
- Test from different devices or network locations to isolate the issue
- Clear your browser cache and try again
What Happens Next
Once your IT team configures the domain allowlist, your virtual tours and SalesHub™ experiences will load seamlessly. Test a few different tours to confirm everything displays as expected, then you're ready to start wowing prospects and accelerating bookings.
Need additional help? Submit a support ticket through our Support Request Form and our team will assist you promptly.