Introduction
To ensure your immersive content and platform features load seamlessly on your network, you may need to share a list of approved web domains with the person or team managing your network security. This step prevents network security filters from blocking or slowing down your SalesHub™ and TrueTour™ experiences.
When You Need This Configuration
Most properties won't require any network changes. However, if your organization uses strict content security policies or firewall restrictions, adding these domains to your approved network list will help ensure consistent access and reliable performance.
Required Domains for Full Functionality
Share this list with the person or team managing your network security to ensure full access to SalesHub™ and TrueTour™.
Core Platform Domains:
https://truetour.app/wss://truetour.app/wshttps://*.truetour.app/https://visitme.co/https://*.pendo.io/*.datadoghq.com
Content Delivery Domains:
*.matterport.com*.amazonaws.com
Implementation Steps
- Gather the domain list - Copy the domains listed above
- Contact your IT team - Share the list with your network administrator or IT security team
- Request allowlist configuration - Ask them to add these domains to your firewall, content filter, and network security tools
- Test your content - After implementation, open a virtual tour or SalesHub™ experience to confirm everything loads properly
- Monitor performance - Watch for any loading delays or blocked content in the first few days
Work With Us for Best Results
Our platform works best when your network allows these essential domains. To ensure seamless, high-quality immersive experiences that engage prospects, make sure your allowlist is configured before launch.
If your organization has additional security requirements or uses custom content policies, contact our support team—we're here to help you get set up successfully.
Troubleshooting Common Issues
If you experience loading issues after configuration:
- Verify all domains were properly added to your allowlist
- Check for typos in domain entries (especially wildcards marked with *)
- Confirm your security tools support wildcard domain entries
- Test from different devices or network locations to isolate the issue
- Clear your browser cache and try again
What Happens Next
Once the person or team managing your network security configures the domain allowlist, your virtual tours and SalesHub™ experiences will load seamlessly. It is recommended to test a few different tours to confirm everything displays as expected. Once complete, you're ready to start wowing prospects and accelerating bookings.
Need additional help? Submit a support ticket through our Support Request Form, and our team will assist you promptly.